NERV CHIROPRACTICPrivacy Policy
Effective Date: 05/20/26 · Last Updated: 05/20/26
NERV Chiropractic · 5478 Wilshire Blvd, Unit 212, Los Angeles, CA 90036
nervchiro@gmail.com · (323) 508-3004
1. INTRODUCTION
NERV Chiropractic ("NERV," "we," "our," or "us") operates the website located at [WEBSITE URL] and provides chiropractic, soft tissue, bodywork, and related wellness services at our Los Angeles location. This Privacy Policy explains how we collect, use, disclose, and protect information about you when you visit our website, contact us, or use our services.
By using our website or services, you agree to the practices described in this Privacy Policy. If you do not agree, please do not use our website or services.
2. INFORMATION WE COLLECT
2.1 Information You Provide Directly
We collect information you voluntarily provide to us, including:
— Name, email address, phone number, and mailing address when you contact us or book an appointment
— Health and medical history information provided through our intake forms on Jane App or in person
— Insurance information if applicable
— Payment information processed through our booking platform (we do not store full payment card details)
— Communications you send us via email, contact forms, or phone
2.2 Information Collected Automatically
When you visit our website, we and our service providers may automatically collect:
— IP address and general location data
— Browser type, operating system, and device information
— Pages visited, time spent on pages, and referring URLs
— Cookie and tracking data (see Section 5 below)
2.3 Information from Third Parties
We may receive information about you from third-party platforms including:
— Jane App, our practice management and booking platform, which handles appointment scheduling and clinical intake
— Google Analytics and similar tools that provide aggregated website usage data
— Review platforms such as Google Business Profile
3. HOW WE USE YOUR INFORMATION
We use the information we collect to:
— Schedule and confirm appointments and send reminders
— Provide chiropractic, soft tissue, bodywork, and acupuncture services
— Process payments and maintain billing records
— Communicate with you about your care, appointments, and health information
— Send you administrative communications, including appointment confirmations and follow-ups
— Send promotional communications such as newsletters or offers, with your consent and with the ability to opt out at any time
— Improve our website and services through analytics
— Comply with legal and regulatory obligations
— Respond to your inquiries and requests
4. HEALTH INFORMATION & HIPAA
As a chiropractic healthcare provider, we are subject to the Health Insurance Portability and Accountability Act (HIPAA). Your protected health information (PHI) — including your medical history, treatment records, and health-related communications — is governed by our separate Notice of Privacy Practices, which you will receive and sign as part of your clinical intake process through Jane App.
This website Privacy Policy covers general website data collection and is separate from our HIPAA Notice of Privacy Practices. For questions about how we handle your clinical health information, please contact us directly at nervchiro@gmail.com.
We do not sell, rent, or trade your protected health information to third parties. Health information is used solely to provide and coordinate your care.
5. COOKIES & TRACKING TECHNOLOGIES
Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect usage data. Types of cookies we may use include:
— Essential cookies — necessary for the website to function properly
— Analytics cookies — such as Google Analytics, to understand how visitors use our site
— Marketing cookies — if we run advertising campaigns through Google Ads or similar platforms
You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality. By continuing to use our website, you consent to our use of cookies as described here.
6. HOW WE SHARE YOUR INFORMATION
We do not sell your personal information. We may share your information in the following limited circumstances:
Service Providers
We share information with trusted third-party vendors who assist us in operating our business, including:
— Jane App (practice management and booking platform)
— Google (analytics, advertising, and business tools)
— Email and communication service providers
— Payment processors
These providers are contractually obligated to protect your information and use it only for the services they provide to us.
Acupuncture Services
Acupuncture services available through our booking platform are provided by an independent licensed acupuncturist operating within our office space. If you book acupuncture services, your booking information will be accessible to that practitioner for the purpose of providing your care. The acupuncturist is an independent provider and maintains their own privacy practices for clinical information.
Legal Requirements
We may disclose your information if required by law, court order, or governmental authority, or if we believe disclosure is necessary to protect our rights, your safety, or the safety of others.
Business Transfers
In the event of a merger, acquisition, or sale of our practice, your information may be transferred as part of that transaction, subject to the same privacy protections described here.
7. CALIFORNIA PRIVACY RIGHTS (CCPA)
As a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):
— Right to Know — the categories and specific pieces of personal information we have collected about you
— Right to Delete — request deletion of personal information we have collected, subject to certain exceptions
— Right to Opt-Out — we do not sell personal information, so this right does not apply
— Right to Non-Discrimination — we will not discriminate against you for exercising your privacy rights
— Right to Correct — request correction of inaccurate personal information
To exercise any of these rights, please contact us at nervchiro@gmail.com or (323) 508-3004. We will respond to verified requests within 45 days as required by California law.
Note: Certain health information is exempt from CCPA because it is governed by HIPAA. Your clinical health records are subject to our separate HIPAA Notice of Privacy Practices.
8. DATA RETENTION
We retain your personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. Clinical records are retained in accordance with California law, which requires healthcare providers to retain adult patient records for a minimum of 10 years from the date of service.
9. DATA SECURITY
We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorised access, use, or disclosure. Our booking and practice management platform (Jane App) is HIPAA-compliant and maintains its own security standards.
However, no method of transmission over the internet or electronic storage is completely secure. We cannot guarantee absolute security of your information.
10. THIRD-PARTY LINKS
Our website may contain links to third-party websites, including our booking platform (Jane App) and review sites. This Privacy Policy does not apply to those third-party sites. We encourage you to review the privacy policies of any third-party sites you visit.
11. CHILDREN'S PRIVACY
Our website is not directed at children under the age of 13. We do not knowingly collect personal information from children under 13 without verifiable parental consent. If you believe we have inadvertently collected such information, please contact us at nervchiro@gmail.com and we will promptly delete it.
12. CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. We encourage you to review this policy periodically. Your continued use of our website after changes are posted constitutes your acceptance of the updated policy.
13. CONTACT US
If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:
NERV Chiropractic
Dr. Max Alcantar D.C.
5478 Wilshire Blvd, Unit 212
Los Angeles, CA 90036
(323) 508-3004
nervchiro@gmail.com